Playfina - Privacy Policy

Privacy-Policy
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Operated by Dama N.V., Playfina is a gaming platform that operates under a license issued by Curaçao. The privacy policy entered into force on March 29, 2022 and was updated on September 9, 2024, which confirms the company’s commitment to continuous improvement and adaptation to legal requirements.

What data is collected by Playfina

Playfina collects different personal information to ensure a quality gaming experience. Among the data provided by users are:

  • Personal information: full name, date of birth, residential address, contact details;
  • Financial information: details of payment cards, bank accounts, cryptocurrency wallets, transaction history;
  • Technical information: IP address, browser and device details, operating system, geolocation data;
  • Interactive data: history of site visits, interaction with games, data on participation in bonus programs and promotions;
  • Data collection allows the casino to comply with legal regulations, provide access to games and develop offers for each player. The information is also used to combat fraud and money laundering.

How Playfina uses your information

The information provided by Playfina users is processed for the following purposes:

  • Account management. This includes the registration process, granting access to the account, and assisting in restoring access in case of data loss;
  • Transaction processing. Data is used to ensure secure deposits and disbursements, subject to the requirements of financial transaction legislation;
  • Personalization. Playfina strives to tailor promotional offers, notifications and promotions to each player’s interests;
  • Legal obligations. Data processing enables compliance with anti-money laundering and tax compliance requirements;
  • Analytics and platform development. Technical information is used to study user behavior, improve services and develop new features.

Marketing communications

One of the key aspects of Playfina’s operation is the use of the data collected for marketing purposes. The casino sends players newsletters including:

  • Notifications of new bonuses and promotions;
  • Customized offers based on user activity;
  • Reminders of time-limited promotions and tournaments;
  • Users have the full right to opt-out of receiving such newsletters at any time. To do this, it is enough to use the settings in the personal cabinet or contact the support service. The company guarantees that after opting out no promotional materials will be sent, but players will continue to receive notifications related to the fulfillment of the terms of their account.

Obtaining personal information

Playfina emphasizes that the provision of personal information by users is voluntary. To register a profile, the user needs to specify a minimum set of data, without which it is impossible to use the platform. However, the casino also uses automatic information collection tools:

  • Cookies: used to analyze players’ behavior on the site and remember user preferences;
  • Tracking technologies: allow to improve the functionality of the site and provide users with relevant offers;
  • The Company notes that players can limit the collection of technical data by changing their browser settings, but this may affect the operation of some features of the platform.

Data transfer to third parties

Playfina ensures that user data is only shared with third parties under strict confidentiality agreements and in the following cases:

  • Payment providers. Information is shared with banks, payment card providers, cryptocurrency services and other financial institutions to process financial transactions;
  • Law enforcement agencies. Data is provided upon request as part of investigations related to money laundering, fraud or other illegal activities;
  • Affiliate companies and contractors. This includes affiliate companies that provide technical support, software, and marketing services.

Data storage

Playfina user data is stored for the time necessary to fulfill the purposes specified in the policy. For example:

  • Transaction information is stored for reporting and compliance with legal requirements;
  • Personal data is deleted when a user account is deactivated, unless it is against the law;
  • Technical data may be retained to analyze and improve site performance.

Protecting your data

Player’s Playfina applies state-of-the-art security standards to protect players’ information. Among them:

  • SSL encryption: ensures data protection during transmission over the internet;
  • Access restriction: only authorized employees have access to personal data;
  • Regular security audits: aimed at identifying and eliminating vulnerabilities.

Rights of Users

Playfina users have the ability to:

  • Request access to and receive copies of their data;
  • Request correction of inaccurate or outdated information;
  • Limit the processing of their data or delete it completely;
  • Opt-out of marketing mailings.

To exercise these rights, players can contact the company through the helpdesk or by contacting the Data Protection Officer.

Contacts

At Playfina, we are committed to ensuring that we are ready to dialog with users on all issues related to privacy, security, and compliance with the terms of the privacy policy. Questions may relate to any aspect of the privacy policy, including requests to delete data, restrict data processing, or clarify specific provisions of the policy. Available methods of contact:

  • Email: [email protected];
  • Online chat: available 24 hours a day, 7 days a week for prompt support.