Playfina - Terms and conditions

Terms-And-Conditions
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The Playfina is operated by Dama N.V., a company registered and established under the laws of Curaçao. The company’s registration number is 152125, and its registered address is Scharlooweg 39, Willemstad, Curaçao. Dama N.V. is fully licensed and regulated by the Curaçao Gaming Control Board under license no. 8048/JAZ2023-174. Payments made via the platform are processed by Dama N.V.

The casino complies with international gambling standards, providing secure and fair gaming to its users. It is the player’s responsibility to ensure that participation in online gambling activities is legal in their jurisdiction. The casino advises all players to check their local regulations before registering and depositing funds.

CHANGES TO TERMS AND CONDITIONS

Playfina reserves the right to update or amend its Terms and Conditions at any time, without prior notice. Such changes may be necessitated by updates in legislation, advancements in platform technology, or improvements to the services offered. Any modifications will take effect immediately upon publication on the website.

Players are responsible for staying informed about changes to these terms. Continued use of the platform after updates implies acceptance of the revised conditions. For ease of reference, Site encourages users to regularly review this section. If players disagree with any of the changes, they should cease using the services and contact customer support to close their accounts.

WHO CAN PLAY

Participation in Playfina’s games is strictly limited to individuals who meet the following eligibility criteria:

  • Legal Age: Players must be at least 18 years old or meet the legal gambling age as defined by their jurisdiction;
  • Jurisdictional Restrictions: The platform is not accessible in countries where online gambling is prohibited. These restrictions may apply to specific regions, such as the United States, the United Kingdom, and the Netherlands;
  • Compliance Responsibility: Users are solely responsible for ensuring that they comply with the laws of their jurisdiction. Attempting to access the casino via VPN or other means to bypass regional restrictions is strictly prohibited and may result in account closure;
  • The casino promotes responsible gaming and provides tools for players to set limits on their activities or seek self-exclusion if necessary. Underage gambling is strictly forbidden, and the platform actively monitors accounts to prevent such violations.

AVAILABILITY OF GAMES

Playfina offers an extensive selection of games, including slot machines, table games, and live dealer. The availability of these games may vary depending on the player’s location due to licensing agreements or regulatory restrictions.

  • Regional Restrictions: Certain games may not be available in specific jurisdictions. For example, games with progressive jackpots or live dealer tables may be restricted in some countries;
  • Updates and Changes: The casino frequently updates its game library to introduce new titles and remove outdated ones. Playfina players should periodically review the game catalog to stay informed about the latest offerings;
  • Technical Issues: Occasionally, games may become temporarily unavailable due to server maintenance or technical difficulties. The casino strives to resolve such issues promptly;
  • To ensure a seamless gaming experience, players are encouraged to verify game availability in their region before registering.

ACCEPTED CURRENCIES

Playfina supports multiple currencies so that all players around the world can play their favourite games. Accepted currencies include:

  • USD (United States Dollar);
  • EUR (Euro);
  • CAD (Canadian Dollar);
  • AUD (Australian Dollar);
  • Cryptocurrencies: Bitcoin, Ethereum, Litecoin, and others.

During the registration process, players can select their preferred currency. This selection will determine the base currency for all transactions, including deposits, withdrawals, and bets. While changing the currency is possible, such requests require approval from customer support and may involve specific conditions. Cryptocurrency transactions are particularly advantageous for players seeking fast and anonymous payments, as they avoid traditional banking delays and fees.

FEES AND TAXES

Playfina operates transparently regarding fees and taxes:

  • Transaction Fees: The casino does not charge any fees for deposits or withdrawals. However, third-party payment processors or banks may impose transaction fees based on their policies;
  • Currency Conversion: If players transact in a currency different from their selected account currency, conversion fees may apply;
  • Tax Obligations: Players are responsible for reporting and paying taxes on their winnings, as required by the laws of their country of residence. For example, Australian players typically do not pay taxes on gambling winnings unless they are classified as professional gamblers.

GAME RULES

Every game offered by Playfina has its own set of rules, which are clearly outlined within the game interface. Players must familiarize themselves with these rules before participating. Ignorance of game rules is not a valid excuse for disputes regarding gameplay outcomes.

  • Random Number Generators (RNGs): All non-live games utilize RNG technology to ensure fair and unbiased results;
  • Prohibited Practices: Attempts to exploit technical errors, collude with other players, or use bots/software to manipulate outcomes are strictly forbidden;
  • Fair Play Commitment: Players are expected to adhere to the principles of fair play. Violations may result in forfeiture of winnings and permanent account suspension;
  • The Playfina reserves the right to monitor gameplay for suspicious activity and take action to maintain the integrity of its platform.

DISCLAIMER OF LIABILITIES

While Playfina strives to provide a secure and seamless gaming experience, it is not liable for issues arising from external factors, such as:

  • Technical Failures: Disruptions caused by internet connectivity issues or server downtimes;
  • Unauthorized Access: Losses resulting from compromised accounts due to player negligence (e.g., sharing passwords);
  • Force Majeure Events: Situations beyond the casino’s control, including natural disasters or regulatory changes;
  • Players are encouraged to safeguard their account information and ensure their devices are secure. For additional protection, Playfina recommends enabling two-factor authentication.

USE OF PLAYER ACCOUNT

Players are required to maintain the integrity and confidentiality of their accounts. The following rules apply:

  • Single Account Policy: Each Playfina player is allowed only one account. Duplicate accounts will be suspended, and associated funds may be confiscated;
  • Accurate Information: All registration details must be truthful and accurate. Providing false information can result in account termination;
  • Non-Transferable Accounts: Accounts and associated balances cannot be sold, transferred, or assigned to another individual;
  • Failure to comply with these rules may lead to account suspension or permanent closure.

ANTI-FRAUD POLICY

Playfina implements a robust anti-fraud policy to protect its platform and users. Advanced monitoring tools are used to identify:

  • Bonus abuse;
  • Multi-account creation;
  • Fraudulent payment methods.

Accounts flagged for suspicious activity are subject to investigation. If fraudulent behavior is confirmed, the casino reserves the right to confiscate funds and cooperate with law enforcement authorities.

DEPOSITING

Deposits on Playfina are processed instantly through various methods, including:

  • Bank cards;
  • E-wallets;
  • Cryptocurrencies;

Players must ensure that the payment method used is registered in their name. The casino sets minimum and maximum deposit limits depending on the payment method.

WITHDRAWAL POLICY

Withdrawals are subject to identity verification (KYC). Processing times depend on the chosen payment method and can range from instant transactions (cryptocurrency) to several business days (bank transfers). Playfina players are advised to review the withdrawal limits and ensure compliance with all verification requirements.

REFUND POLICY

Refunds at Playfina are only possible in exceptional cases such as duplicate deposits, technical glitches or errors caused by the system. To initiate the refund process, the player must contact the support team, describe the problem in detail and provide evidence such as transaction receipts or screen shots. All requests are reviewed individually and the casino reserves the right to request additional data to verify the facts.

If a refund request is approved, funds are returned to the same payment method used for the deposit, unless this is not possible. However, refunds may be denied if the request is not supported by evidence, the funds have already been used in games, or if it is against the terms and conditions of the platform. To prevent such situations, players are advised to check the data carefully before making transactions.

DORMANT ACCOUNTS

Accounts at Playfina that remain inactive for an extended period of time may be deemed unused. Usually, this period is defined as six months or longer if no transactions, including logging into the account, have been made during this time. Once an account has been deemed inactive, the casino reserves the right to charge a monthly maintenance fee. The specific amount of such fee is specified in advance and may vary depending on the circumstances.

The account holder will be notified in advance via the contact details provided before any charges or other actions are initiated. Players may contact support in advance if they expect to be unable to use their account for an extended period of time. Such requests can prevent fees from being charged or a possible account lockout. If activity is not restored, the account balance and further fate of the funds are determined according to the terms and conditions and legislation.

EXPIRY PERIOD

Any bonuses and rewards offered by casinos have a strictly defined validity period. This time period usually ranges from a few days to a month, depending on the type of bonus provided. If the bonus expires and the player fails to fulfill the conditions for its use, the bonus and all related winnings are canceled.

For each type of bonus or offer at Playfina, clear terms and conditions are specified, including time limits. For example, free spins may require use within a few days, while deposit bonuses often involve longer periods of time to fulfill wagering requirements. To avoid losing bonuses, users are advised to regularly check their status in their account.

COMPLAINTS

The players of Playfina who encounter questions or problems related to the casino operation can submit a request through the support team. Email and live chat are available around the clock for easy reference. All requests are treated individually, and the staff tries to offer a solution as quickly as possible.

When filing a complaint, it is recommended to provide all necessary information, including a description of the problem, screenshots, transaction IDs and other related documentation. The more details you provide, the faster the complaint will be resolved.

NON-TRANSFERABILITY

The accounts of Playfina players, their funds and any bonuses received are non-transferable to third parties. Selling an account or attempting to transfer access to an account to another person is prohibited. This rule applies to any form of transaction, including the transfer of winnings or bonuses.

Violation of these terms may result in account lockout and forfeiture of all funds. All activities related to the use of the account must be performed exclusively by the registered owner. Sharing of the account, regardless of the purpose of such use, is also prohibited.

ARBITRATION

In case of disputes that cannot be resolved at the level of the internal support service, there is a process of arbitration. This procedure is conducted in accordance with the laws of Curaçao, under whose jurisdiction Playfina operates. Arbitration involves an objective review of the situation by an independent party and a binding decision by both parties.

The arbitration process requires the filing of detailed information about the dispute. All documents, correspondence with support and other evidence are reviewed by the arbitrator, who makes a fair decision. Players should keep in mind that arbitration can only be used after all other possible avenues of conflict resolution have been exhausted.